Home
Zynko Media

Refund policy

At Zynko Media, we focus on delivering high-quality digital marketing, branding, web development, and business growth solutions tailored to each client’s requirements.

Since most of our services involve strategy, creative work, consultations, advertising execution, and digital deliverables, refunds are handled carefully based on project stage, service type, and work completed.

By purchasing any service from Zynko Media, you agree to the refund terms mentioned below.

1. Service-based refund eligibility

Refund requests are only considered if the project or service has not been substantially started, delivered, or executed.

Once strategy work, ad setup, content creation, campaign execution, development work, or consultations have begun, partial or full refunds may not be applicable due to resource allocation and operational costs.

2. Non-refundable services

The following services are generally non-refundable once initiated or delivered:

  • Social media management and content creation
  • Paid advertising campaign setup and execution
  • Website and application development
  • Branding and graphic design services
  • Influencer or celebrity booking payments
  • Consultation and strategy sessions
  • Third-party tool, software, or ad spend payments

3. Advance payments

Advance payments are used to reserve resources, allocate team bandwidth, begin planning, and initiate project execution.

In case a client decides to discontinue a project after approval or work commencement, advance payments may be partially refundable only after deducting work completed, operational expenses, third-party costs, and resource allocation charges.

4. Advertising and third-party costs

Any amount spent on advertising platforms such as Meta Ads, Google Ads, influencer fees, celebrity bookings, software subscriptions, hosting, domain purchases, or third-party services is strictly non-refundable.

These payments are processed externally and are not controlled by Zynko Media.

5. Project cancellation

Clients may request project cancellation by submitting a written request through email or official communication channels.

Cancellation requests will be reviewed based on project stage, completed deliverables, approved milestones, and allocated resources.

6. Refund processing timeline

Approved refunds, if applicable, are generally processed within 7 to 15 business days through the original payment method unless otherwise agreed.

Processing timelines may vary depending on banking systems and payment gateways.

7. Service dissatisfaction

If you are dissatisfied with any service, we encourage you to contact our team first so we can review the concern, improve deliverables where reasonable, and attempt a fair resolution before refund consideration.

Our goal is always long-term business relationships and transparent communication instead of the classic agency tradition of disappearing after invoice payment. A surprisingly low industry benchmark, honestly.

8. Contact for refund requests

For refund-related concerns or billing discussions, clients can contact Zynko Media directly through official communication channels available on our website.